788bd Privacy Policy

1. Introduction

788bd A trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy Explains how 788bd How your personal information is collected, stored, used, and kept secure.

By visiting our website or using our services, you Privacy PolicyBy using our services, you are considered to have given your consent. Please read this policy carefully before you start using the platform.

This policy 788bdApplies to all services, mobile apps, websites, and related platforms of 788bd. We may update this policy from time to time — you will be notified of any changes in a timely manner.

2. Information We Collect

788bd Two types of information may be collected from you — what you provide voluntarily and what is collected automatically as you use the platform.

A) Information you provide directly

• Full name, date of birth, and email address (collected at registration)
• Mobile number and residential address
• National ID or passport details (collected during KYC verification)
• Payment method details — bKash/Nagad/Rocket account numbers
• Information provided when contacting our support team

B) Automatically Collected Information

• IP address and device type
• Browser version and operating system
• A log of which pages you visited on the platform and for how long
• Cookie & Session Data
• Login Activity & Transaction History

3. Purpose of Data Use

788bd Uses your information for the following purposes:

• Account management: Creating your account, verifying login, and keeping your account secure.
• Transaction Processing: To accurately process deposits and withdrawals.
• KYC verification: Verifying your identity and preventing fraud.
• Customer Support: Resolving issues and answering your questions.
• Promotions & Offers: Sending you relevant offers based on your preferences (you can opt out at any time).
• Security Monitoring: Detecting and preventing unusual activity.
• Legal obligations: To meet regulatory authority requirements.
• Service Improvement: To analyze and improve the user experience.

We never sell your data to advertising companies or use it for political purposes.

4. Data Sharing Policy

788bd Does not share your personal information with any third party for commercial purposes. However, information may be shared in the following limited circumstances:

Before sharing data with third parties, we ensure they maintain the same standard of privacy protection. We follow a minimum necessary data sharing policy.

5. Cookie Policy

788bd Uses cookies in your browser. Cookies are small text files stored in your browser that help the website recognize you.

The cookies we use

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics Cookies: To understand which pages are visited most — completely anonymously.
• Security Cookies: To detect fraud and unauthorized login attempts.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

6. Security Measures

788bd Employs the highest industry-standard security measures to protect your information. Our security layers are outlined below:

• SSL/TLS Encryption (256-bit): All communication between your browser and our servers is encrypted.
• Firewall Protection: Advanced firewalls are used to block unauthorized external access.
• Regular Security Audits: Regular system audits are conducted by independent third-party experts.
• Data Backup: Regular backups are performed to keep your data safe.
• Access control: Only authorized personnel have access to the necessary information.
• Data Masking: Sensitive information is partially masked within internal systems.

7. Your Rights

788bdAs a 788bd user, you have the following rights over your personal data:

To exercise these rights, please contact our support team. We will generally process your request within 30 business days.

8. Data Retention Period

788bd Retains your data for as long as necessary. General guidelines are outlined below:

• Account information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: A minimum of 5–7 years as required by law.
• KYC documents: Retained in accordance with regulatory authority directives.
• Log Files: Typically retained for up to 12 months.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Once the defined retention period ends, data is securely deleted or anonymized.

9. Minor Policy

788bd Strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect or store any information from minors.

Age verification is carried out at registration. If we discover that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

10. Policy Changes

788bd This Privacy Policy Reserves the right to make updates. In the event of any significant changes, we will notify you through the following means:

• A notice will be sent to your registered email address.
• A notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Support Page: Visit the FAQ page
• Business Hours: 7 days a week, 24 hours a day

We will endeavor to process your request within 30 business days. For complex cases, it may take longer — you will be informed in advance if that is the case.